Geo & VPN Resources
A repository of IP geolocation and VPN correction resources for WISPs
What is IP geolocation?
It’s the process of associating a location with an IP address.
What problems can arise?
If a website has incorrect geolocation information, it could be as harmless as showing you weather for a different area to as disruptive as blocking you from the site.
What is a VPN?
A VPN is a Virtual Private Network. Traditionally, it was used for workers to connect back to the office so they could access business resources, no matter where they were.
How are VPNs a problem?
People can use VPNs to get around IP geolocation-based restrictions. If you’re in the USA and wanting to use the BBC iPlayer in the UK, you can VPN to the UK and access it from there. Websites have picked up on this and started blocking ALL VPN-sourced traffic. A variety of methods are used to “determine” if you’re likely to be coming from a VPN. There are, however, false-positives.
What can one do about these issues?
There are many databases and many contact methods used to determine, track, and remediate this information. We’ve attempted to provide a listing of the information you need to fix these issues. It is, of course, incomplete.
RIR Information
Make sure that the information on your blocks at your RIR is correct. Different RIRs have different methods for this information, so we won’t document them all here. We’ll just provide links to the RIRs. Login to your accounts and make sure your information is correct. If your blocks aren’t there, get them SWIPed to you. If you can’t get them SWIPed to you, you’ll have to hope other methods work for you.
Geo Feeds
You can also host a Geo Feed if you have a website. RFC 8805 describes this, but a step-by-step guide exists on IPRegistry’s site and slightly more technical detail on ipapi.com’s geolocation page.
Note: it’s really simple — you make an edit to your IRR information pointing to a .csv file on your website and then put the correctly formatted .csv file in the root directory of your website. You can verify that your Geo Feed is correctly formatted here: OpenGeoFeed.org/validator
The main advantage here is that you can dynamically update allocations/locations without having to bombard 20 different providers. That said it’s not 100% and some IP Location providers don’t listen, but if more ISPs have this simple system set up with good data, then more IP Location providers will listen.
Geolocation Database Providers
These companies provide geolocation information to many customers. Going through this list is a good second step.
| Company | Lookup Link | Correction Link | |
|---|---|---|---|
| Maxmind | maxmind.com/en/geoip-demo | maxmind.com/en/geoip-location-correction | |
| IP2Location | ip2location.com/demo | [email protected] | |
| IPHub | Field on home page | Link on lookup results page | |
| db-ip | Field on home page | Link on lookup results page | |
| IP Info | Field on home page | ipinfo.io/contact?s=correction | |
| IP Geolocation | Field on home page | [email protected] | |
| IPligence | ipligence.com/geolocation | ipligence.com/contact | |
| IPIP | en.ipip.net/ip.html | [email protected] | |
| Neustar | home.neustar/…/ip-geolocation-lookup-tool | home.neustar/support | |
| InfoSniper | infosniper.net | infosniper.net/geoip-data-correction.php | |
| Digital Envoy | digitalelement.com/contact-us | [email protected] | |
| IPinsight | ipinsight.io | [email protected] | |
| IPFire | ipfire.org/location | ipfire.org/location/report-a-problem | N/A |
Site-specific Information
Netflix
Support page says to make sure your RIR information is correct. Failing that, reach out to [email protected] or [email protected]. The DVD-by-mail site: [email protected].
Create an ISP account and visit isp.google.com/geo_feed/. Test where Google thinks you are via the Maps Geolocation demo. Flag an individual IP at this support workflow.
Akamai
E-mail [email protected] with IP address, City, State/Province, Zip code (if available), and Country.
Cloudflare
Uses Maxmind’s database — correct your info with Maxmind directly.
Hulu / Disney
[email protected] is defunct. Since Disney owns Hulu, the current contact is [email protected].
Amazon Prime Video
Disney+
E-mail the trouble subnet to [email protected] or [email protected]. Also try [email protected] or [email protected].